Appeals and Complaints Policy
At CPD Australia, we believe that fairness, transparency, and cultural safety are essential to supporting practitioners on their professional development journey. Our Appeals and Complaints Policy provides a clear, structured process for raising concerns or challenging decisions related to CPD activity assessments, compliance determinations, or exemption and variation requests.
This policy outlines how to submit appeals or complaints, the review and escalation pathways, applicable timeframes and fees, and how we ensure impartiality through conflict of interest management. We are committed to ensuring every practitioner has a voice, and that all matters are handled respectfully, promptly, and in line with our values of inclusivity and equity: